I started managing several rental properties when I was 19. The biggest part of the job usually comes down to good communication and project management. However, it occasionally requires some grunt work.
The type of properties I manage are short-term rentals, think Airbnb. (P.S. If you’re ever in Pittsburgh and need a place to stay, hit me up!) Although we rent throughout the year, we experience periods of extreme business. People would rather visit Pittsburgh in June rather than January in sub-zero weather.
On one particular weekend, before we had all of our rentals booked, without any warning, one of our cleaners quits. I could have been frustrated (I was) or stressed (I was) I decided to act. (After about 10 minutes of cursing and stressing out and imagining a dozen guests arriving at uncleaned properties, and subsequently stoning me. Or giving 1-star reviews. Whichever was worse. Likely the latter.)
After trying to find someone last minute, I realized the easiest and cheapest thing for Go Realty would be for me to just clean the units and launder the linens myself.
The purpose of this isn’t to virtue signal my work ethic (although that is great) but rather to echo the belief that you’re never too good for the dirty work. I did not enjoy cleaning toilets, and I’m thankful to be in a position where I don’t need to do that every day. However, I recognize that it’s a necessary part of our business model, and must be managed effectively.
I’m glad to work in an office and have lots of freedom to work from home at times, and not be required to do physical labor. And I’m also thankful for our cleaners who kick ass at what they do, leaving our units spotless. They are essential to earning Superhost status on Airbnb and a huge majority of 5-star reviews, therefore more bookings, therefore higher revenue. We couldn’t do what we do without them.